We aim to respond to all boiler repair requests within 48 hours, including emergency situations. For customers on our Advanced or Complete Boiler Care Plans, you also benefit from:

• Free call-outs
• Free labour for covered repairs
• Discounts on replacement parts

This ensures that plan members get priority service with minimal disruption.

Our Advanced and Complete Boiler Care Plans cover boiler repairs. Customers still pay for parts, but receive exclusive discounts. Labour for covered repairs is free of charge, helping to keep costs predictable. This is ideal for anyone wanting peace of mind without unexpected bills.

For any repair where the estimated cost exceeds £500, we provide a free boiler quote before starting any work. This ensures you:

• Know exactly what the repair will cost
• Can make an informed decision
• Avoid any surprise charges

We only proceed with your approval of the quote.

Yes. All workmanship is covered by a 1-year warranty, and any parts installed carry the manufacturer’s guarantee. This combination ensures that both the repair and the components used are protected, giving you confidence in a long-lasting solution.

Often, yes. Many common issues can be repaired without replacing the boiler, including:

• Pilot light outages
• Low pressure
• Uneven radiator heating
• Strange noises such as banging or whistling

Our engineers always diagnose the problem first to determine the most cost-effective solution.

After diagnosing your boiler, we explain the fault clearly and provide a transparent quote. We only recommend replacement when necessary, so you pay for exactly what is needed. If the repair exceeds £500, you will receive a free boiler quote alongside the repair quote for full transparency.

Yes. We ensure that any repair work or parts used do not void your manufacturer’s warranty. Plan members benefit from free labour and parts discounts, giving added reassurance.

While waiting for a JHP Services engineer, you can:

• Turn off the boiler to prevent further damage
• Check that radiators are not blocked
• Use alternative heating if needed
• Monitor leaks and report them immediately

Our team will advise on any temporary measures to keep your home safe and warm.

Yes. During every visit, we offer:

• A full system check
• Recommendations for maintenance or upgrades
• Guidance on keeping your boiler running efficiently

This proactive approach can prevent emergencies and extend the life of your system.

These are the most common errors that we fix. We have separated by brand.

Worcester Bosch

• F.22 – No flame detected (ignition failure)
• F.75 – PCB fault or ignition issues
• E.106 / E.107 – Low water pressure or pump issues

Vaillant

• Error 03 / E03 – Ignition failure
• Error 07 / E07 – Fan fault
• Error 10 / E10 – Low water pressure
• Error 17 / E17 – PCB or electrical faults

Ideal

• F.75 – Ignition failure
• F.28 – No gas supply detected
• F.22 – Flame failure
• F.81 / F.82 – Fan or flow faults

Viessmann

• Error 03 / 03 – Ignition or flame detection problems
• Error 10 / 10 – Low water pressure
• Error 18 / 18 – Overheat or flow fault
• Error 21 / 21 – Fan malfunction

Our engineers diagnose the root cause and carry out the necessary repairs to get your boiler running safely and efficiently.